# Customer calls about payroll (excerpts, September)

1. Bakery, 12 staff: "My accountant does payroll. Last spring they filed late and I got a $1,400 penalty. I don't know what I'm paying them for."
2. Plumbing firm, 18 staff: "Time isn't the issue. I'm scared of getting it wrong. The tax office letter was the worst week of my year."
3. Design studio, 3 staff: "It's me and two freelancers. A spreadsheet's fine."
4. Café group, 22 staff: "We use another tool, it's OK. Switching sounds like a nightmare mid-year."
5. Physio clinic, 9 staff: "I'd move tomorrow if it meant one less thing that can go wrong with the tax office."
6. Landscaper, 6 staff: "My accountant charges me $180 a month for payroll and still makes mistakes."
7. Retail shop, 4 staff: "I do it myself on a Sunday. Annoying, but free."
8. Dental practice, 15 staff: "Accuracy. If you can promise it's right, I'm in."