# Notes from the teams

- Sales ops: from week 6, "qualified pipeline" includes active free trials over 10 seats (they used to be excluded).
- Data: weekly active teams for week 7 is missing because of a pipeline outage; it's being backfilled.
- Support: the backlog grew after the September pricing change (tickets about invoices doubled). SLA target is 90% answered within one business day.
- Quarter target: $2.4M new ARR in 12 weeks ($200,000 a week). Weeks 1 to 8 total: see the file.
- Support hiring: two agents approved, start date not set. Decision needed: whether to pause the planned price change for existing customers in week 10 until the backlog is cleared.