Experiment specification

Basket delivery-fee experiment

For: Ravi (build), Ines (analysis), Chloe (approval) Decision requested: Approve a test of showing the existing delivery fee in the basket.

Hypothesis and scope

Showing the delivery cost before checkout will reduce surprise and fee-related support contacts, without materially reducing orders.

• Control: Current experience; delivery fee first appears on the final checkout step.
• Variant: Show the applicable fee in the basket: “Delivery £3.99” below the free-delivery threshold, or “Free delivery” when the basket qualifies. Keep the existing “free on orders over £60” rule and wording.
• Change nothing else. Do not add the free-delivery banner: that would test a second intervention and make the result hard to interpret.

Build and assignment — Ravi

Randomise 50/50 by customer, not session, and keep each customer in the same arm across visits and devices where identity is available. Stratify assignment by new versus returning basket viewers. Exclude staff and test accounts. Log assignment, basket value/fee shown, basket views, checkout starts, orders, order value, and relevant support contacts.

Measurement — Ines

Primary metric: Basket-viewer conversion: percentage of assigned customers who place at least one order within 7 days of their first eligible basket view. Count each customer once, in their assigned arm (intention-to-treat). This captures any deterrence before checkout; checkout completion alone would miss it.

Guardrails / secondary measures: Checkout starts per basket viewer; checkout completion (orders ÷ checkout starts); average order value and revenue per assigned customer; delivery-fee-related support contacts per assigned customer. Support contacts may be too sparse for a definitive test, so treat them as directional, not a substitute for the primary outcome.

Sample, duration, and analysis

Baseline basket-viewer conversion is 8%. Power the test to detect a 0.5 percentage-point absolute difference (Chloe’s smallest worthwhile order effect), with 80% power and a two-sided 5% significance level. This requires approximately 95,000 unique customers total (about 47,500 per arm), assuming independent customer-level outcomes.

There are about 40,000 basket viewers weekly, but many return across weeks. Run for at least four full weeks and until the sample target is reached; then allow 7 days for outcomes to mature before reading results. If the target is not reached, extend in full weeks. Ines should confirm the final sample-size calculation and report actual enrolment.

Do not stop early for significance or check daily results to make a stopping decision. Monitor only for implementation or customer-harm issues. Analyse the primary metric at the customer level, with a 95% confidence interval and the pre-specified two-sided test.

Decision

Recommend rollout if the variant improves basket-viewer conversion by at least 0.5 percentage points, the result is statistically significant, and guardrails show no material harm. Do not roll out if there is significant harm. If results are inconclusive, report that clearly; do not interpret “not significant” as proof of no effect.

Experiment Spec: Delivery Fee Shown in Basket

Owner: Checkout PM · Build: Ravi · Analysis: Ines · Approver: Chloe

Why we're testing this

Today the £3.99 delivery fee (free over £60) first appears on the final checkout step. Last quarter, 12% of support contacts were about unexpected delivery fees. Design expects that showing the fee earlier will build trust. Chloe's concern is that it will put people off before they start checkout. This test tells us which effect is bigger.

Hypothesis

Showing the delivery fee in the basket will change the share of basket viewers who place an order. We don't assume a direction. The test is two-sided because either outcome is plausible.

Variants

• Control: Current experience. The fee appears only at the final checkout step.
• Variant: The basket shows a "Delivery: £3.99" line, or "Free" when the basket is over £60. The same fee still appears at checkout.

Change from draft: The free-delivery-over-£60 banner is removed from this test. If both changes ship together, we can't tell which one caused any result. The banner could also raise orders while the fee line lowers them, so the two effects would cancel and we'd learn nothing. We'll test the banner as a follow-up once this result is in.

Primary metric

Order conversion: the share of customers who view their basket during the test and go on to place at least one order.

Change from draft: The draft used checkout completion (orders ÷ checkout starts). That metric would be misleading here. If the variant puts off fee-sensitive customers before checkout, the people who remain in checkout are the ones already willing to pay. Completion would then rise even if total orders fell. Order conversion counts everyone who saw the basket, so it catches losses at either stage.

Secondary and guardrail metrics

• Checkout start rate and checkout completion rate. These are diagnostic only and show where any change happens.
• Average order value. Seeing the fee may push some customers over £60.
• Revenue per basket viewer. This includes delivery fee income.
• Fee-related support contacts per 1,000 orders. This is the problem we set out to fix.

Randomisation

• Unit: customer (logged-in account ID). The draft split by session, which needs to change. About half of each week's basket viewers are returning customers. With a session split, they would see the fee in the basket on one visit and not on the next. That would contaminate both groups and confuse customers.
• Split: 50/50, sticky for the whole test.
• Ravi: Please log the assignment when a customer first views their basket, and confirm that logged-out traffic is either excluded or bucketed consistently.

Sample size and duration

• Assumptions: baseline 8% order conversion, two-sided test at α = 0.05, 80% power.
• Minimum effect we want to detect: 0.5 percentage points (8.0% → 8.5%). We're reading Chloe's threshold as absolute points on order conversion. That is roughly a 6% relative change.
• Customers needed: about 47,500 per arm, or about 95,000 total.

How long that takes: About 40,000 customers view their basket in week 1, then about 20,000 new customers each week after. That gives roughly 40k, 60k, 80k and 100k cumulative customers. The test therefore runs for 4 full weeks.

Caveat for Ines: The 8% baseline is per basket viewer per week. Over a 4-week window, each customer has more chances to order, so the per-customer baseline will be higher. At 12%, for example, we'd need about 135,000 customers, which means about 6 weeks. Before launch, Ines will calculate the 4-week per-customer baseline from historical data. The final duration will be fixed from that number and recorded here.

Stopping rule

Change from draft: We won't stop the test as soon as the dashboard shows significance. If we check every day and stop on the first significant result, the false-positive rate climbs well above 5%. The dashboard will often show early "wins" that aren't real.

• The test runs for the pre-set duration, in full weeks only.
• The dashboard can be watched for bugs and sample-ratio mismatch. Nobody makes ship decisions from it mid-test.
• Only reason to stop early: a guardrail failure. That means a broken experience, a sample-ratio mismatch (p < 0.001), or order conversion down by more than 1.5 points.

Decision rules

The confidence interval (CI) below is the interval around the difference in order conversion between the variant and control.

Sign-off

• ☐ Ravi: build plus assignment logging
• ☐ Ines: baseline check and final duration
• ☐ Chloe: approval

Experiment: show delivery fees in the basket

Owner/build: Ravi · Analysis: Ines · Approval: Chloe Decision: Should Basketful show delivery charges before checkout?

Hypothesis and scope

Showing the fee in the basket will reduce fee surprises, but could discourage ordering. Unexpected delivery fees accounted for 12% of support contacts last quarter; this is motivation, not a baseline customer complaint rate.

Test fee visibility only. Do not add the proposed free-delivery promotional banner: it introduces a second change and would prevent us attributing results to earlier disclosure.

Experience

• Control: Current experience; delivery fee first appears at the final checkout step.
• Treatment: Show a clearly labelled delivery line beside the basket total: £3.99 delivery, or Free delivery when eligible. Update the fee and total as the basket changes.
• Use the existing pricing service and eligibility rules. Confirm behaviour at exactly £60 before launch; “over £60” must not silently become “£60 or more.”
• Leave checkout, pricing and other messaging unchanged.

Eligibility and assignment

Include customers viewing a non-empty, orderable basket. Exclude staff, bots and test accounts using rules fixed before launch.

Randomise 50/50 by customer, not session, at their first eligible basket view. Persist assignment across visits and devices where identity is available. For signed-out customers, use a stable first-party identifier; Ravi must document identity merging and cross-device limitations before launch.

Analyse everyone assigned, whether or not they start checkout or successfully see the fee: intention to treat.

Metrics

Primary: Customer order conversion — percentage of assigned customers placing at least one order within seven days of assignment. Report treatment minus control in percentage points, with a two-sided 95% confidence interval.

Checkout completion is diagnostic only: treatment may change who starts checkout, so orders ÷ checkout starts could improve while overall ordering falls.

Secondary/diagnostic: - Checkout-start rate and checkout completion. - Delivery-fee-related support contacts per assigned customer within seven days, using consistent tagging. - Orders and revenue per assigned customer; average order value and free-delivery eligibility as diagnostics.

Guardrails: Contribution margin per assigned customer, if reliably available; otherwise net revenue per assigned customer as an explicitly limited proxy. Also monitor basket/checkout errors. Chloe and Ines must approve numerical economic and reliability tolerances before launch.

Sample size and schedule

Chloe’s smallest worthwhile order-conversion change is 0.5 percentage points: 8.0% to 8.5%, not a 0.5% relative lift.

At 5% two-sided significance and 80% power, detecting that increase requires approximately 48,000 customers per arm, or 96,000 total.

Ines must first verify that the 8% baseline matches the eligibility rules and seven-day outcome window; recalculate and freeze the sample target if necessary.

Do not count returning customers again. Expected recruitment is approximately:

• Week 1: 40,000 unique customers.
• Each subsequent week: 20,000 additional customers.
• Four weeks: approximately 100,000 unique customers.

Enroll for at least four complete weeks and until the frozen sample target is reached, ending at a full-week boundary. Then wait seven days for the final cohort’s outcomes: roughly five weeks to readout.

Monitoring and decision

Ravi validates assignment persistence, fee accuracy, exposure/order linkage and sample-ratio balance before ramp-up.

Daily checks are for instrumentation and predefined safety breaches—not efficacy stopping. No “stop when significant,” sample extensions based on results, or repeated significance decisions.

Ines delivers one final primary analysis. Chloe’s default rollout rule is: - Estimated conversion gain at least +0.5 points; - 95% confidence interval excludes zero; - Guardrails pass.

Otherwise, do not roll out on this result alone. A non-significant result does not prove no harm. Secondary trust improvements inform follow-up, not a post-hoc replacement for the primary success rule.