Pick a North Star metric

Recommendation: make “weekly repeat cooks” Simmer’s North Star

Define it as the number of unique users who complete Cook Mode for at least two recipes in a week. Track the count, alongside its rate within active users.

This measures a user getting real value from Simmer—not merely opening the app or expressing intent. It also connects both of your priorities: repeat Cook Mode users have the strongest observed six-month retention (61%), and 82% of new subscribers had cooked at least three recipes in their first two weeks. These are associations, not proof of causation, but they make repeat cooking a better leading signal than either MRR or MAU alone.

MRR remains the essential business outcome; MAU remains a useful reach measure. Neither should be the North Star: MRR can rise through pricing or paywall changes without improving the free experience, while 68% of actives only browse. The notification test is a warning: it lifted MAU 6%, but doubled uninstalls and did not increase Cook Mode completions.

Team-owned input metrics

1. Activation: Share of new users who complete their first Cook Mode recipe within 14 days.
2. Repeat use: Share of first-time Cook Mode cooks who complete a second recipe within seven days.
3. Planning-to-cooking: Share of users who make a weekly meal plan and then complete at least one planned recipe in Cook Mode. Planning is promising—planners show 54% six-month retention—but only 7% of actives have ever planned a week.
4. Value-to-paid conversion: Plus conversion among users who have completed three Cook Mode recipes. This ties monetization to demonstrated value rather than pushing an upgrade before users experience it.

Guardrails against gaming

• Count genuine cooking, not button presses: Define a completion consistently; exclude duplicate or obviously accidental sessions, and monitor completion quality and user feedback.
• Protect long-term value: Review six-month retention for repeat-cook cohorts, not just weekly counts. Watch uninstalls, notification opt-outs, and complaints—especially when testing re-engagement tactics.
• Keep the business healthy: Track MRR, paid conversion, subscriber churn, and refunds alongside the North Star. Don’t celebrate repeat-cook growth if subscription health materially worsens.
• Avoid narrow optimization: Report the metric by new/returning and free/paid users, and monitor recipe variety and access to useful free content. Don’t manufacture completions with intrusive prompts or undermine the experience that brings people to Simmer.

This gives the company one shared measure of recurring user value, with revenue and reach visible as important outcomes and guardrails—not competing North Stars.

Recommendation: optimize for weekly cooking, not revenue or visits

Our North Star should be Weekly Engaged Cooks: the number of unique users who complete at least two recipe-cooking sessions in Cook Mode within a rolling seven-day period. Count each person once, across free and paid users.

Simmer’s core promise is helping people make meals—not merely find recipes. This metric captures users repeatedly receiving that value.

The evidence points toward cooking: - Users cooking at least twice a week have 61% month-six retention, versus 9% for save-only users and 4% for browse-only users. - 82% of new subscribers cooked at least three recipes in their first two weeks. - Weekly planners also retain well, at 54%, but planning has reached only a small minority of users. It should support cooking, not define value for everyone.

These are associations, not proof that pushing users across a threshold causes retention or subscription. They are nevertheless our strongest starting evidence; we should test whether product changes that increase genuine cooking also improve those outcomes.

Why not MRR or MAU?

To our CEO: MRR remains a critical business outcome. But as the North Star, it could reward price increases or aggressive paywalls even while fewer people get value. Weekly cooking gives teams a customer-value objective with a plausible connection to durable revenue.

To our growth lead: MAU measures reach, but treats a one-recipe search visitor like a habitual cook. Our notification experiment demonstrates the danger: MAU rose 6%, uninstalls doubled, and cooking completions stayed flat. That was more activity, not more value.

Four input metrics teams can own

These are drivers, not independent targets to maximize at any cost. Track their absolute user counts alongside rates so teams cannot improve percentages simply by shrinking eligibility.

Guardrails against gaming

1. Measure cooking, not button presses. Reaching the last step is a proxy, not proof of a cooked meal. Exclude automated activity and duplicate completion events. Audit suspicious completion patterns and periodically validate the proxy through user research. Don’t reward tapping through steps, auto-completion, or cosmetic changes to logging.

2. Protect the whole experience. Monitor uninstalls, notification opt-outs, complaints, and cooking satisfaction. Reject “growth” that increases qualifying activity through nagging while materially worsening these measures. Preserve browse-only usefulness; not every visitor needs to become a tracked cook.

3. Require durable gains. Evaluate experiments on sustained weekly cooking and cohort retention, not just a short-lived threshold crossing. Keep metric definitions stable and report results separately for new, existing, free, and paid users.

4. Keep economics visible. Review MRR, paid conversion, subscriber churn, and contribution margin alongside the North Star. More cooking is not enough if it undermines a sustainable business.

Bottom line: MAU tells us who arrived; MRR tells us what we earned. Weekly Engaged Cooks tells us whether Simmer is becoming useful enough to return to—and pay for.

To: CEO & Growth Lead From: Head of Product, Simmer Date: October 24, 2023 Subject: Recommendation: Our North Star Metric, Inputs, and Guardrails

Team, a great debate highlights our current tension: the CEO wants revenue (MRR), while the Growth lead wants reach (MAU).

If we choose MRR, we risk ignoring top-of-funnel health. If we choose MAU, we risk celebrating vanity metrics—as proved by last year’s notification test, where a 6% bump in MAU doubled uninstalls because those users didn't actually find value.

My recommendation is to pick a hybrid North Star: Weekly Active Subscribers (WAS), or more specifically, Paid Users Who Cook Weekly.

However, since a single metric rarely satisfies executive reporting, MRR should remain our ultimate business North Star, but Product Value Realization (Weekly Actives who Cook) must be the operational North Star that guides day-to-day product and growth decisions. MRR is the lagging reward; cooking engagement is the leading engine. Here is why, along with our inputs and guardrails.

Why This North Star Works

Our data reveals a stark truth: 68% of our 2.1M MAUs are "browse-only" users with a catastrophic 4-49% retention rate. MAU rewards us for acquiring transient browsers. Meanwhile, users who experience core value—using Cook Mode—exhibit a stellar 61% six-month retention rate, and 82% of our subscribers cook at least three recipes in their first two weeks before paying.

If we optimize for Weekly Active Cookers, we bridge both worlds: we drive the habit loops that naturally convert free users to Simmer Plus, which directly compounds our $840k MRR, while ignoring empty traffic that drains server costs and drives uninstalls.

Three Input Metrics Teams Can Own

To move our North Star, different pods will own specific, actionable input metrics:

1. Activation Velocity (Growth & Onboarding Pod): The percentage of new signups who complete at least one recipe in Cook Mode within their first 7 days. (Tied to the 82% subscriber conversion rule).
2. Core Habit Frequency (Engagement Pod): The average number of Cook Mode completions per active user per week. (Tied to the 61% retention milestone).
3. Feature Expansion (Core Product Pod): The percentage of weekly actives utilizing meal-planning features. (Currently a low 7%, representing massive upside for long-term retention).

Guardrails to Prevent Gaming

Metrics are easily corrupted if incentives misalign. To ensure we don’t repeat the ghost of last year’s push-notification debacle, we will institute three hard guardrails:

• The Uninstall Rate Cap: If marketing or growth initiatives drive MAU/signups up, but the monthly uninstall rate exceeds 2% of our active base, campaigns are automatically paused.
• The "No Empty Calories" Rule for Growth: Growth experiments cannot be measured solely by acquisition or click-through rates. An experiment is deemed a failure if it increases top-of-funnel signups without a corresponding lift in Day-7 Cook Mode completions.
• Subscription Quality (LTV/Churn Check): To prevent the sales team or pricing experiments from pushing low-intent, high-churn subscriptions just to spike short-term MRR, we will track 90-day subscriber retention. If a cohort churns above baseline, the acquisition channel or incentive driving it is depreciated.

By anchoring on users who actually cook, we align the CEO’s revenue goals with the Growth lead's engagement goals, turning casual browsers into loyal, paying home cooks.